Refund policy

Effective date: 17 October 2026. Version: 2026-10-17.1.

Digital purchases and cancellation

This policy covers Lembria digital-book packages, renewals and add-ons purchased from Golden Pine Legacy Inc., Justina Village, B2, 1700 Parañaque, Philippines. The current release does not include printed books or shipping, and no physical return is required.

Seven-day voluntary refund for unused purchases

You may request a change-of-mind cancellation and refund within seven calendar days from the payment-confirmation timestamp for the purchase, provided no allowance supplied by that purchase has actually been consumed and no chargeable processing attributable to it has begun. The request must reach support within that window. We use the order's recorded payment-confirmation time to calculate it.

Creating or claiming a project, creating a session, allocating unused recording time, making a reservation or saving basic database records does not by itself count as use. Actual recording or other allowance consumption, or material paid processing such as actual AI work, counts as use. A reservation or reduced available balance caused only by allocation is not sufficient proof of consumption.

After actual use or chargeable processing begins, voluntary change-of-mind refunds are unavailable. We do not offer partial voluntary refunds for remaining unused allowances. For add-ons and renewals, we review use attributable to that purchase separately from earlier purchases.

Failed delivery, defects and payment errors

If paid access is missing, an output fails, the service is defective or materially differs from what was promised, or a payment is incorrect or duplicated, contact us. We will investigate and provide the remedy required by applicable law, which may include correction, re-performance, cancellation, a price reduction or refund as appropriate. The seven-day and no-partial-voluntary-refund rules do not limit those rights. A support review does not prevent you using lawful dispute or consumer complaint routes.

How to request a refund or help

Email support@lembria.com from the purchasing email where possible, with the order reference, project name and a short description of the request. If you no longer control that email, explain this so we can verify authority another way. Never send passwords, sign-in codes, card credentials or private claim links.

We review the purchased allowance snapshot, committed usage and actual processing records. We will communicate the outcome and explain the reason if a voluntary request is refused. Approved refunds are arranged through the original payment method where possible; we will confirm the provider process and expected timing. A refund is not complete merely because it was requested.

A full refund or payment reversal can suspend the related project and hosted-book access; an add-on adjustment affects the relevant entitlement. We will explain the effect during the review and preserve mandatory rights. Downloaded copies cannot be recalled, and refunding a purchase is not automatically a request to erase all personal information.

Email support hours: Monday–Friday, 9:00am–6:00pm, Asia/Manila. Terms of Service · Privacy Policy.

Revision history: 2026-10-17.1 clarifies the payment-confirmation start, allocation versus actual use, service-failure remedies and refund effects. Earlier mandatory rights and specific promises remain protected.